When storms strike, it is time for MacLean Power to shine. MPS has consistently outperformed other companies during storms. The ability for MPS to move quickly and efficiently has helped them win recognition, secure future business, and maintain great relationships with channel partners. Getting ready for a storm requires all hands on deck and everyone’s willingness to go above and beyond the normal call of duty. When a storm is approaching, MPS proACTively sends out a notification to their channel partners in the affected areas and the potentially affected areas alerting them that MPS is ready and here to service them in their time of urgent needs. MPS also sends their distributors a storm stock inventory list of the key items that are usually required during a storm.
Storms are hectic and truly test an ability to coordinate and work cross-functionally. Storms have a tendency to occur on long weekends and holidays and MPS has to make sure they are adequately staffed to be ready to take action. Making themselves available and being very responsive to customers’ needs have helped MPS earn a good storm response reputation. Customer service and the entire organization do whatever it takes to get the job done for the customer. Whether that’s making numerous phone calls, reworking material, or processing an order at 7 p.m. in order to ensure a 6 a.m. delivery the following morning, the MPS goal is to exceed customers’ expectations and provide them with First Class Service throughout the entire storm process. With continued efforts and post storm recaps, MPS will continue to deliver storm service their customers can depend on.